Staff Basics











How often do we hear these words, "I was given a pen and order pad at left to it"

This is a scary prospect for even experienced staff in a new establishment. Worst of all is, how does this effect your customers? To make new staff feel part of the team and confident in their role and surroundings requires them to know your systems and procedures.

If you have systems in place, regardless of the size of your business, your staff know right away what is expected of them and procedures to follow.  They can give excellent customer service with confidence and thats what we  all want to achieve in the hospitality industry.

In our 25 years of experience, we have found that, in the long term, it is worth your while to spend an hour our your time showing a new staff member around your business, telling them what their role will be,showing them their work enviroment and introducing them to other staff. Do this orientation before they begin working for you, make sure you do so during a time when you will not be interupted. This will allow time for any questions the staff may have that they were too nervous to ask at the interview.












We have a number of training guides for you to use.

Waiting a Table
 Wine Waitering



Serving a Guest
 Table Layouts




Customer Services
 Host Responsibility


Wine Appreciation
 Cocktail Making


Food and Beverage Controls
 On the Job training






Frequently Asked Questions

Why should I buy your training course?

Because our courses are the best. Developed over 20 years it covers every aspect of in house training

Do I have to send my staff away to do your course?

No, we will come to your restaurant and teach them in house

How much will it cost?

The cost depends on you. We can design courses to suit your particular needs, supply training manual and also train your staff for you to a level you decide upon